General Information

Graphictee Nest Store creates custom printed apparel, mugs, blankets, and gift items. If your question is not answered below, contact us at [email protected]. We usually reply within 24 business hours.

Shipping

Most items are made to order. Production usually takes 2-5 business days before shipment. Estimated delivery after shipment is typically 10-20 business days, depending on the product, destination, and carrier conditions.

When your order ships, we send a confirmation email with tracking information when available. Some orders may arrive in separate packages if they contain different product types.

Shipping Rates

Shipping costs are calculated and shown at checkout before payment. Any free-shipping promotion will be clearly displayed on the cart or checkout page when available.

Order Changes and Cancellations

Please email [email protected] as soon as possible with your order number. Orders can usually be changed or cancelled only within 2 hours after purchase because production begins quickly for custom items.

Returns, Replacements, and Refunds

Eligible consumer orders may be withdrawn within 14 days of receipt. Goods genuinely personalised to your specifications may be excluded from this right; a standard design or on-demand production alone does not make an item personalised. Statutory rights for defective, damaged or incorrect goods remain unaffected.

To request support, email [email protected] with your order number and a description of the issue. Photos can help us resolve it but are not required to exercise statutory rights. There is no blanket three-day cut-off for statutory claims. See our Returns and Refunds / Right of Withdrawal policy.

Payment

We accept major credit cards and PayPal through secure payment processors. We do not store full credit card numbers on our website.

Incorrect Address or Undeliverable Package

Please check your shipping address carefully before placing an order. We are not responsible for delivery issues caused by an incorrect or incomplete address entered by the customer. Contact us quickly if you notice an address mistake.

Contact

Kahlgrund-Bau UG (haftungsbeschränkt)
Email: [email protected]
Phone: +33 755520438
Address: Hüttenberger Str. 8, 63776 Mömbris, Germany